Frequently Asked Questions
What is your shipping policy?+
Free shipping on orders over $50. Standard delivery takes 5-8 business days. Express (2-3 days) and overnight options are available at checkout.
What is your return policy?+
We offer a 30-day return policy. If you or your pet aren't satisfied, contact our support team for a return authorization. Items must be in original condition.
Are your products vet-approved?+
Yes! Every product in our catalog is reviewed by our veterinary advisory board to ensure safety and quality standards are met.
Do you ship internationally?+
Currently we ship within the United States only. We're working on expanding to Canada and Mexico soon.
How do I track my order?+
Once your order ships, you'll receive a tracking number via email. You can also use our Track Order page with your email and order ID.
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely.